Community Directory

A highlight of being a New York City resident is the access to a plethora of health care programs, facilities and assistance provided by the government and nonprofit organizations. For senior New Yorkers in particular, there exists a wealth of facilities, programs, events and legislative advocacy. The only problem with NYC’s extensive services for seniors may be that there is so much available that it can seem bewildering, but there are also services to help you navigate it all with ease.

NYC Emergency Response

Emergency: 911

• In case of a fire
• For accidents of any type and medical emergencies requiring emergency transport to a hospital and on-site life-sustaining assistance
• If you experience or witness a crime, violent behavior or a person in trouble
• If you receive a busy signal contact your local precinct

Non-Emergency: 311

• Noise complaints
• Contact DFTA
• General Information
Terrorism Hot-Line:1-888-NYC-SAFE
Sex Crimes Report Line:1-212-267-RAPE
Crime Stoppers:1-800-577-TIPS
NYPD Switchboard:1-646-610-5000

New York City Department for the Aging (DFTA)

The DFTA is the city's sub-department of the New York State Office for the Aging, the central state agency in charge of coordinating programs and services for the aging since the mid sixties. They have offices in each of the 59 counties that serve as advocates for the more than 3.7 million New Yorkers over 60. They are instrumental in voicing the concerns of seniors to the government to spearhead policy change, the development of local programs, research and public education. Contact them to learn more about these programs, but also to voice your concerns about how seniors are being treated in your community. (212) 442-1000

Senior Centers

With over 250 senior care centers in the city, the options for older New Yorkers are plenty. Featured activities, programs, services and events will depend on the facility, but may include: exercise, water sports, social gatherings, computer labs, movie nights and informational seminars. These locations are also a great source for information about other senior programs. Many of these facilities offer transportation to and from the location for seniors, as well as scheduled shopping and recreational bus trips. To locate the senior center nearest to you, you can utilize the DFTA Senior Center Map.

Transportation Services

Seniors who have problems using public transportation can register with the DFTA to receive free taxi service for health appointments. The DFTA also funds a number of community-based transportation programs that help the elderly commute for grocery shopping and other errands.
Search for a transportation provider in your area
• Access-A-Ride is a program of the MTA NEW York Transit system that helps people with disabilities with door-to-door, shared ride service 24/7
• Reduced Fare MetroCards are available for New Yorkers 65 and older to utilize local buses and transit subway lines at half the cost. They are personalized with your name and photograph. (718) 330-1234

The Alzheimer’s and Caregiver Resource Center

This agency of the DFTA specializes in helping patients of Alzheimer’s and their caregivers develop the best possible strategy for long-term care, whether it be an in-home strategy, or assistance in picking an ideal living facility. Contact the Alzheimer’s and Caregiver Resource Center by calling 311. These services come free of charge and strictly confidential:
• An individual assessment
• Referrals to medical diagnostic centers
• A detailed listing of educational programs, workshops and training.
• Paperwork assistance
• Guidance with housing alternatives, assisted living and the nursing home placement process
• Link you to community service resources in your neighborhood
• Help you network a strong support community through support groups and meetups


This nation-wide senior citizen advocacy group works by membership, and utilizes its considerable influence to affect legislation and assist people over 50 who are suffering from social and economic troubles. AARP has several locations in NYC, where they help seniors retain a place in the workforce, manage their finances, stay healthy and make the best of the many government sponsored programs.
AARP NYC offices: (866) 227-7442

Medicare Rights Center

The Medicare Rights Center, a nationwide nonprofit, is a consumer service organization that helps seniors and people with disabilities access affordable health care through counseling, education and public policy advocacy.
National Helpline: (800) 333-4114
NYC Offices: (212) 869-3850

Dentists Who Accept Medicaid

The New York State Department of Health website provides a complete listing of dentists in NYC that accept medicaid. You may also contact the department of health by dialing 311.

The NYC Elder Abuse Center

The Elder Abuse Center provides services for older New Yorkers who are victims of financial exploitation, physical or psychological abuse, abandonment or neglect by offering a collaborative response with other organizations as need demands. The center estimates that 96 percent of these cases go unreported. Assistance is provided through an appropriate emergency response, followed by case consultation, education, medical services and legal help. Suspicion of elder abuse in NYC should be reported by calling 311.

Legal Services for the Elderly

Free legal services are provided by the DFTA to seniors who do not have access to it. A full listing of federally funded legal service providers is available via the DFTA search engine.
• Public benefits
• Landlord-tenant negotiations
• Long-term care legalities
• Consumer issues
The Office of Financial Empowerment is a government sponsored program that helps seniors with serious debt or delinquency, as well as those in need of bankruptcy or foreclosure assistance. A full listing of their locations is available by calling 311 or on their website.

Health Insurance Information, Counseling & Assistance Program (HIICAP)

The HIICAP is available to answer questions concerning Medicare and Medicaid programs, as well as health insurance counseling if you need it. They have local offices in all of the boroughs that will help you with paperwork and with finding the best services and facility for you.
HIICAP HelpLine (800) 701-0501

New York State Partnerships for Long Term Care

This organization helps seniors and caregivers prepare financially for possible nursing home care, in-home care or other long term care services. They assist in the acquisition of long term care insurance with Medicaid and any legal problems that may arise from this transition. Contact the New York State Partnership for Long Term Care by calling 1-888-697-7582.

Food Stamps

Seniors dealing with low-incomes can receive assistance with buying food and with meal deliveries by registering for the Supplemental Nutrition Assistance Program (SNAP). Seniors who qualify will receive an electronic benefits card that works like cash at authorized grocery stores. The card is credited monthly with a monetary amount that is determined in accordance with the applicant's income, household size and other factors.
Contact the New York City Human Resources Administration Infoline at 1-718-557-1399 or visit the website at mybenefits.ny.gov.

Health Aide Inc.

Finding the right home care for your loved one can be challenging. You worry about their happiness, health, safety, and comfort. And you may not know how to find the right care when you need it. Health Aide Inc. provides convenience, quality, and active monitoring to allow your loved one to remain safely in the comfort of their home, feeling connected and cared for.
Free consultation and home assessment: 1-347-620-6226
The best part about New York City’s extensive senior services and programming is that each organization is intrinsically associated with each other, and their helpful staff will do their best to connect you with the adequate office. Once you begin utilizing these services they will work together to create a network of complete assistance that includes, but is not limited to, health insurance assistance, economic aid, food stamps, transportation, social services and even recreational activities.